At Apex Elite Store, customer satisfaction is important to us. If customers receive a damaged, defective, or incorrect product, they may request a return subject to the conditions mentioned below.
1. Return Eligibility
Customers may request a return within 7 days from the date of delivery.
To qualify for a return:
- The product must be unused and unwashed
- The product must be in its original condition and packaging
- Original tags and labels must remain attached
2. Non-Returnable Conditions
Returns may not be accepted if:
- The product has been used or damaged by the customer
- Original packaging or tags are missing
- The return request is made after the return period
3. Refund Process
Once the returned product is received and inspected, eligible refunds will be processed within 5 business days.
Refunds will be issued through the original payment method or any suitable method determined by Apex Elite Store.
4. Damaged or Incorrect Products
If customers receive damaged, defective, or incorrect items, they are requested to contact customer support immediately with order details and product images for verification.
5. Cancellation Policy
Orders once placed cannot be cancelled.
6. Contact Support
For return or refund assistance:
WhatsApp Support: +91 6289683390